A New and Improved Way to Add Prints to Your Cart

Over the years we’ve gotten so much great feedback from you, our customers, about buying and what your fans have reported back about the buying experience. So today is big news for you: we’ve remodeled the Add to Cart step to make it cleaner, simpler, and smoother for all!

To check it out, navigate to any photo you have for sale on your site and click Buy Photos > This Photo.

Instead of this:

Shopping on Old SmugMug, AKA: “Where are my glasses?”

You’ll see this:

SmugMug’s new Add to Cart layout. Ah, much better!

What Changed?

We’ve completely revamped the first half of the shopping process, when you’re adding photos into your cart. Here’s what’s new:

  • You’ll see a larger, prettier preview of your photo on the left. You’ll know for sure which pic you’re viewing.
  • There’s now an easier-to-follow item selection pane on the right. All the same products and options are there, and it’s much easier to drill down to what you want.
  • You’ll now adjust cropping in that same window as soon as you choose your print size. With borders and boundaries bigger and easier to see, there’s less chance something vital will get cropped out in your print.
  • All of this automagically scales to fit smaller screen sizes, making shopping on-the-go as easy as just a few taps.
Crop and adjust without changing screens.

How Do I Get It?

You’ve already got it! The updated design is already sparkling up all accounts on New SmugMug. So add a photo to your cart to see it in action.

Tip: Be sure to try it on an updated browser. If you have Internet Explorer 9 or below, you’ll still see the old design.

Click through to choose your print. You can step back at any time.
Speedy shopper? Look below to add a previous print size, lickity-split.

Shoppers on Old SmugMug sites will also see the old shopping design, so Preview your site in New SmugMug to check it out and use it yourself. However, you’ll need to Publish your New SmugMug site to let your fans and customers use it, too.

More Help & Info

The checkout part hasn’t changed with this release, but we knew you’d ask. 🙂 It’s in the works, and of course we’ll share as soon as we’ve got something ready to show you.

For more info about what’s changed and how the new process works, check out our updated help pages. And if you have any additional questions, reach out to our fabulous 24/7 Support Heroes. We always love to hear from you.

Link Roundup:

Pro Tip: 7 Reasons You Just Lost a Sale

While you’re here at SmugMug, we want you to succeed. It’s in our blood, as we’re photographers ourselves and everything at SmugMug was borne out of our very own needs to capture the world.

Our Support Heroes often get questions from pros wondering why customers aren’t buying their prints and downloads. So here are some top fixes we’ve found to help cure those lackluster sales.

1) Buying Isn’t Enabled

This is pretty key, but is buying enabled in your galleries? By default it’s on, but just in case you should always look to see if the button in your galleries says “Buy” or “Owner Buy.” If it says the latter (or if you log out and don’t see a Buy button at all), buying is disabled for guests. Owner Buy is useful for those of you who don’t want to sell, but still may want a buy a print for your own living room.

How to fix it: Open your gallery settings and look under the “Shopping” tab. The shopping cart toggle is right at the top of the list, so be sure that’s set to ON.

2) Your Pricing Isn’t Set Up

Maybe people are buying your photos at-cost, with no profit to you? This is the nightmare of some photographers, so be absolutely sure that you’re not sitting there accidentally giving away those photos. Fortunately at SmugMug, Portfolio and Business users can literally set it and forget it with Pricelists, so you can set your markup, sit back, and just let the money roll in.

How to fix it: Visit your Pricelists manager, found in your Account Settings > Business tab. Add in products to your default Pricelist, fill in a few numbers, then save it. All galleries on your site with buying enabled will now reflect those prices to your fans. Business account members can create multiple Pricelists and can apply them to different galleries. Find out more info on our help pages.

3) Nobody Knows You Exist

If you build it, will they come? On the internet, the answer is “No.” Even coding up the most beautiful site won’t make magic if no one on the web is talking about you. So take that first step and share the link, post photos to social media, and create buzz so that Google (and potential new clients) hears about you.

How to fix it: You can copy the link to your site, a gallery, or even a single image right from the address bar in your browser. Or use our handy Get a Link feature. Also, check your site-wide privacy settings and fill out your site metadata so that relevant, descriptive words show up when people search for you.

4) Your Clients Got Totally Lost

The architecture of your site is more important than you may think it is. We’ve covered this in the past, but we can’t stress enough that you should make the content you want surfaced as visible as possible. When in doubt, give your clients a direct link to the gallery containing their photos, so they don’t wander off and get lost.

How to fix it: You can Get a Link to share a gallery or a photo. Have multiple galleries to share? Try Sharegroups (which can also be protected with passwords), or Events & Favorites. The latter is worth its weight in gold for pros, because it lets clients tag the images they love best.

5) They Couldn’t Reach You

What happens when they have a question that only you can answer? How much do you charge? Are you available for a September session? Can they hire you? You’d want to be sure that your email address is available front and center. But we’re surprised at the number of websites we see where this info is hidden, buried, or just plain not included. It’s no wonder sales are slow!

How to fix it: Fill out your SmugMug Profile (found in the top right corner of your logged-in header) with your contact email, then be sure to add a contact link to your menu bar. We won’t expose your email address to spammers, but will send messages from the SmugMug contact form to you. Here’s more info about crafting an effective menu bar.

6) They’re Just Downloading the Photo

Why pay for a photo when you can get it for free? If this thought makes you cringe, then we rest our case. Because SmugMug users come from all walks of life, lots of family use the free download feature to share photos with friends and family. But as a pro, you’d probably prefer cash, so you should double-check that the pictures you’re selling aren’t open for the picking.

How to fix it: Check your image-protection settings to be sure that Originals aren’t enabled in your galleries, which allows any viewer to save a full-res copy to their computers. You can also flip on Right-Click Protection to foil them further.

7) They’re Scared of You

Even if you’re not particularly warm and fuzzy by nature, it pays to be friendly in your most public space. Practice good marketing mojo, and this will be reflected back in the quality of client that hires you. Imbue the text around your site with your own voice and personality, and be sure to guide them each step of the way towards browsing more, reaching out to you, and buying a print.

How to fix it: Our top three picks for warming up your site are (1) your Right-Click Protection message, (2) your gallery description field, and (3) your About page. We’ve always recommended making your Right-Click Protection message helpful, not threatening. The gallery description shows up over your photos and is the first thing they see when they open it, so be sure to greet guests and give them step-by-step instructions on how to buy photos. Combined with your own heroic story on a custom About page, you’ll get fans checking out in no time.

Good luck and happy selling! If you’ve found your own way to troubleshoot slow sales and aren’t afraid to share your tips with fellow pros, we’d love to hear it

––

Link roundup:

 

Release Notes: Duplicate Orders, New Getting Started Video, Bulk Add to Cart, and more

Hey, Smuggers! It’s been a little while since we’ve had a Release Notes post, but we’ve been heads-down and hard at work. Here are some of the most recent things we’ve pushed live. Chances are, many of you have already have noticed a few of these around your site.

New: Duplicate Your Own Orders

Due to popular demand, you can now re-order any previous print order you’ve placed at SmugMug. To do this, simply look for your order confirmation email and visit your order page, then find the link at the top:

Clicking that link will drop the same items from that order into your shopping cart — no need to re-crop or tweak your color correction settings. If you already had other items in your cart, you’ll see those there and can check out in one fell swoop.

New: Getting Started Video

We’ve been busy creating great new help content to get you up and running ASAP, so if you haven’t already seen it (and need it), watch our brand-new video that gets you going in just over two minutes.

You may have seen it during your 14-day trial, but if not, find the video under the help menu in the top right corner of your logged-in SmugMug header.

Improvements: Bulk Add to Cart

When you click Buy > Photos From This Gallery, you’ll see a shiny new screen that matches the rest of SmugMug’s new design. We’ve cleaned up the whole screen and fixed a lot of old code under the hood so it’s now smoother, faster, and easier to buy lots of photos in one go.

And everything else:

  • We’ve added new “helpies” that pop up and guide those of you trying out the new SmugMug. They’ll guide you through a few key features and get you started, so don’t be shy.
  • Moving photos around in your site-wide Organizer is now warp-speed fast. Given that you can just click and drag photos to move them around your site, now there’s zero excuse for being disorganized!
  • The info bar in your lightbox view has been cleaned up even more so it looks good and stays out of your way… until you mouse around in there and bring it up.
  • We’ll now display a banner at the top of your gallery if you’ve set Hide Owner, much like we already do for unlisted and passworded galleries.

Enjoy, and as always: Let us know what you think!

New! Checkout with PayPal on Print Sales

At SmugMug, we love helping ambitious photographers grow their businesses and make their hobbies into a successful way of life. From our two pro-level accounts to the advanced pricing and marketing tools designed with your clients in mind, we try every day to help you hook more sales.

Today, you’ll find that PayPal is now a checkout option in your shopping cart, so you and your biggest fans can print more and click less.

PayPal as a second payment option

That’s right! One of the web’s most popular online payment options is now available by default in the SmugMug shopping cart. So you don’t need to get up, hunt for your wallet and pull out your credit card just to place an order.

And for pros: Your customers won’t have to hunt for their credit cards, either. Making money is that much easier.

How does it work?

Once you (or your customer) add prints and products to your shopping cart and begin the checkout process, you’ll see the option to pay via PayPal in addition to the traditional credit card method. Click the new yellow button and we’ll send you over to PayPal to log in and confirm your purchase.

Finally, PayPal will send you back to your SmugMug shopping cart so you can select a shipping method and complete the sale.

Is PayPal available on my account type?

The new PayPal button will appear in the SmugMug shopping cart across all SmugMug accounts from Basic to Business, and for all fans and clients who buy prints from your site. No action needed on your part. Period.

I’m a Pro who offers Coupons. Can my clients use them when they pay with PayPal?

Yes! If you’ve created Coupons on your SmugMug site then your clients can enter it during checkout as usual. The PayPal total will reflect their discount.

Does this mean I can pay for my SmugMug subscription with PayPal, too?

Sorry, it doesn’t. But we love this idea! If this is something you’d really like to see – or if you have any other ideas or feedback –  let us know in the comments below. Or simply write an email to our Support Heroes and we’ll tally your responses for our Product Development team.

Happy printing!

Links you’ll love:

Release Notes: Map This, Google Calendar, Polished Shopping Cart, Education site

Autumn is kicking off to a great start. Here are the top features that we’ve added to SmugMug since our last update.

Map This in the New SmugMug

Map your geotagged SmugMug photos

We love taking cues from your feedback, and this was one of the big ones you missed when going from legacy to the new SmugMug.

If your photos are geotagged, we’ll automatically display a little globe icon underneath it in your gallery or lightbox. Click it and you’ll see that pin highlighted on a map that displays pins for all other geotagged photos in that gallery. We’ll group the ones close together until you zoom in enough.

Gone are the old 150-pin limits – If every photo in your gallery is geotagged, we’ll pin every single one of them on your map. Special galleries like your Popular Photos, Keywords and Date are capped at 1000 pins.

One last thing: Map This now works for unlisted and passworded galleries, so anyone you share those with can enjoy browsing by location, too. Catch up on all the mappy goodness on SmugMug.

New: Google Calendar for Your Site

SmugMug's Google Calendar content block for embedding your calendar

Busy photographers, this one’s for you. We added a new content block for Google Calendar, so you can show your fans (or clients) when you’re busy and when you’re not.

Simply drag in the content block to any page on your site, then copy your Google Calendar ID and paste it in. Voila! There’s plenty of ways to tweak the settings so that it’s exactly what you want.

You’ll also notice that we’ve created a brand-new customization section called “Services” where you’ll find the new Google Calendar content block as well as the Wufoo form block that we recently debuted.

Look to our help pages for explanation on everything you need to know about embedding your calendar, and you can find more help about Google Calendars on their site.

A Fresher Shopping Cart

Since we rolled out a new look for SmugMug, we’ve got some catching up to do on some other parts of the experience. We started with the shopping cart:

In addition to giving it a beautiful, smooth new skin to match the rest of your website, we also added more options to the sidebar to make choosing a print product a heckuva lot easier.

In fact, we’ve gotten so much feedback from you (and your customers!) to display print sizes that didn’t need cropping, so now you can just uncheck that box to see all options that don’t require any trimming.

Happy buying and selling!

New Education Site

Last but not least, we’re proud to point out the fact that this news blog may have gotten a bit quieter in the last few weeks. We’ve officially taken the extra tips, tricks, and guest posts and will be publishing them on our brand new Education Site:

Learn photography and business tips at SmugMug's new Education site

The new School.smugmug.com site will be the place to go if you’re looking for photography advice, how to get the most out of your SmugMug account, money-making business tips and inspirational posts by successful SmugMug photographers. We’ll also include a complete newsletter archive, featured SmugMug photos and dates when you can talk to us next.

You should continue to watch this space for announcements about product-related stuff like release notes, bug fixes, contests and other Smuggy goodness. And, as always, our help pages are the place to go if you need help with your website.

Let us know what you think and what you’d like to see in the coming weeks both on School.smugmug.com as well as in your galleries. Cheers!